Mustbi Steel | Our Commitment

Wear it. Love it.
Or we give it a second life.

We build jewelry meant to last. To mark moments. To mean something. But if a piece doesn't feel right, you have 7 days to exchange it or get a full refund. no extra fees.

"It makes no sense to let you keep a product that lives to be a symbol and wear something that could have more value than anything material you possess."

Simon, Founder of Mustbi Steel

Return & Exchange Policy

All products personalized or not, can be returned or exchanged within 7 days of receipt.

Refunds

The refund is processed to your original payment method within 5 to 10 business days.

Order Cancellation

  • Personalized orders cannot be cancelled once production has started
  • Non-personalized orders can be cancelled within 12 hours of purchase

Warranty Exclusions

  • Damage caused by accident, impact, or fall
  • Abusive or improper use
  • Modifications or repairs made by the customer or a third party
  • Exposure to harsh chemicals
  • Loss of product
  • Excessive wear from inappropriate activities

How to make a request

All return, warranty must be sent by email to

Please include your order number, full name, description of the request, and photos if applicable.

Processing time: 24 to 72 business hours.

This policy may be modified without notice.